> For the complete documentation index, see [llms.txt](https://wiki.mobivatebulksms.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://wiki.mobivatebulksms.com/overview/introduction/incoming-messages-mo.md).

# Incoming Messages (MO)

Inbound SMS messages sent to your virtual numbers are processed through Mobivate’s Flow Application.

### How Incoming Messages Are Handled

All inbound messages are routed into the Flow system, where you can define how they should be treated using the Mobivate user interface.

Available actions include:

* Forwarding messages to an email address
* Sending an automatic reply
* Adding the sender to Opt-Out records
* Custom routing or workflows (depending on configuration)

{% hint style="info" %}
Certain actions may affect future **outbound messaging** (e.g. opt-outs).
{% endhint %}

### Configuration

Inbound message behaviour is managed from the **Resources** page in the Mobivate dashboard.

{% hint style="success" %}
No API integration is required to receive inbound messages unless explicitly configured. 
{% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://wiki.mobivatebulksms.com/overview/introduction/incoming-messages-mo.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.